Regular Shipping $10.95 or Express $14.95. We Now Accept ZipPay & AfterPay!

Returns & Exchanges

To return or exchange an item, please send us an email on info@caninespirit.com.au quoting your order number.  We also have a contact form at the bottom of this page. We will email you a return form and all the details as to where to send it.

We allow returns and exchanges on Regular Priced items within 14 days.   Exchanges are handled as a new order and will incur new shipping charges.  We cannot accept back items received after this time-frame without prior consent. Unfortunately, for hygiene reasons dog socks/pawks are final sale due to the nature of the product. Sale items may be exchanged only for a like item if available or items of equal value within 14 days of receipt.  Clearance items are final sale.

To qualify for return or exchange, all items must come back new and unused including being free of odour and dog hair.  The original product packaging / tags should be included and undamaged so package with care. 
If you have any questions on the fit, sizing, how to use the product, etc please drop us an email and we can help you with this.   info@caninespirit.com.au
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  All items are subject to inspection and if they are deemed by Canine Spirit as being not 'as new', used or marked, we will not be able to process your refund or exchange.  There will be a re-delivery charge of $10.95 for Regular Delivery on all exchanges in Australia.

We recommend trying the product on your dog indoors and do not leave the product on your dog too long to minimise the chance of it picking up an odour. If the product has been tried on and has picked up any pet hair as a result, please ensure all is removed before it is returned to avoid a cleaning fee. If we receive a product back with hair, we will clean it if possible and there will be a $25 cleaning fee. Any product received back with an odour (pet odour, cigarette, etc) or that has been used will not be accepted.
  • Doubleback Harness - return with the literature and tags attached. Please do not attach carabiners or tie into the harness if it is the incorrect size. 
  • Load Up Harness - return with literature and tags attached. Please do not attach a seatbelt to the harness if it is the incorrect size. 

Please allow 7-10 business days of us receiving the product back for an exchange or refund to be processed. If you are exchanging an item and need the replacement quickly, we recommend you place a new order and return the current item for a refund.

Refunds will be automatically be applied to your original method of payment. Please allow a few extra days for your credit card company and bank to process and officially post your refund. Refunds exclude any original delivery costs you were charged. Exchanges are handled as separate transactions. Please note re-shipping charges are not included in the exchange and will be additional as specified on the return form. If there has been a price change since the original purchase, the new / current price is applicable.

We will not be held responsible if there is a delay in delivery. Customers will be responsible for the return shipping and handling charge. In the event that your product is lost in transit, Canine Spirit will not be held liable and therefore recommends you send all returns via a Registered or Tracked service.

For all WARRANTY queries, please contact us on info@canine-spirit.com with your order number and details of the fault. Please attach a picture/s.  We uphold our suppliers guarantees for gear against defects in materials and craftsmanship.  We reserve the right to replace or credit defective products at our discretion. We will not cover normal wear and tear (damage that naturally and inevitably occurs as a result of normal wear or aging), damage from the canine, such as chewing, incidental damage, like tearing, or wear incurred from improper sizing or use (such as dragging paws). Modifications, alterations, negligence or use for a purpose other than for which it was designed is also not covered.

We'd love your feedback!

Have you enjoyed or dreamed of an epic 'dog-friendly' holiday with your pup?

WE'D LOVE YOUR FEEDBACK!

CLICK HERE

★ Our Reviews

Customer Love

147 reviews
85%
(125)
8%
(12)
3%
(5)
1%
(1)
3%
(4)
Best Harness
Excellent harness
Strong, good quality, easy to adjust. Allows for comfortable movement
Comfortable, Easy to Use and Works Well