Shop Top Brands - Ruffwear, SurfDog & D-Fa Dog Gear - Choose Regular Shipping $10.95 or Express $14.95
To return your product, please contact us and quote your order number using the form below (or email firstname.lastname@example.org). We will email you a return form that you can include with your return.
We allow returns & exchanges on Regular Priced items within 14 days. Exchanges are handled as a new order and will incur new shipping charges of $10.95 (regular delivery). Sale Priced items may be exchanged only for a like item if available or items of equal value within 14 days of receipt. We cannot accept back items received after this time-frame without prior consent. CLEARANCE items are final sale.
To qualify, all items must come back 'as new' - clean and free of all dirt, dog hair & odour - with original packaging and all tags attached as new.
Please note, CLEARANCE items and all DOG SOCKS (due to health considerations) are final sale and can NOT be returned or refunded. Dog Socks include the Pawks, and Sport Pawks.
For returns, all details will be on the Returns Form we email you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All items are subject to inspection and if they are deemed by Canine Spirit as being not 'as new', used or marked, we will not be able to process your refund or exchange. There will be a re-delivery charge of $10.95 for Regular Delivery on all exchanges in Australia.
We recommend trying the product on your dog indoors, on clean paws (for the boots) and do not leave the product on your dog too long to minimise the chance of it picking up an odour. If the product has been tried on and has picked up any pet hair as a result, please ensure all is removed before it is returned to avoid a cleaning fee. If we receive a product back with hair, we will clean it if possible and there will be a $30 cleaning fee. Any product received back with an odour (pet odour, cigarette, etc) will not be accepted.
Allow 7-10 business days of us receiving the product back for an exchange or refund to be processed. If you are exchanging an item and need the replacement quickly, we recommend you place a new order and return the current item for a refund.
Refunds will be automatically be applied to the credit card or PayPal account used for the purchase or original method of payment. Please allow a few extra days for your credit card company and bank to process and officially post your refund. Refunds exclude any original delivery costs you were charged. Exchanges are handled as separate transactions. Please note re-shipping charges are not included in the exchange and will be additional as specified on the return form. If there has been a price change since the original purchase, the new / current price is applicable.
We will not be held responsible if there is a delay in delivery. Customers will be responsible for the return shipping and handling charge. In the event that your product is lost in transit, Canine Spirit will not be held liable and therefore recommends you send all returns via a Registered or Tracked service.
For all WARRANTY queries, please contact us on email@example.com with your order number and details of the fault. Please attach a picture/s. We uphold our suppliers guarantees for gear against defects in materials and craftsmanship. We reserve the right to replace or credit defective products at our discretion. We will not cover normal wear and tear (damage that naturally and inevitably occurs as a result of normal wear or aging), damage from the canine, such as chewing, incidental damage, like tearing, or wear incurred from improper sizing or use (such as dragging paws). Modifications, alterations, negligence or use for a purpose other than for which it was designed is also not covered.
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