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Contact Us

Product or Sizing Questions?

If you have a question about a product or about sizing, please use the form below or email at info@caninespirit.com.au. Be sure to tell us:

  • Your dog's name, breed and weight
  • Their measurements (for socks, include their paw measure and for harnesses, coats & life jackets, include their chest and neck measurements)
  • How and why your dog will be using the product

We aim to reply to all emails within 24hrs (excluding weekends and holidays), so it will most likely be the same day.

Please bear in mind the dog socks/Pawks are not returnable for hygiene reasons, so please contact us before purchase if you have any questions.

Returns & Exchanges?

Please see details on our return/exchange process by clicking here.  When you contact us about a return we will send you the mailing address of where to send them.

Information on your Order?

If you are looking for information on your order, please log into your account where you should be able to find information on parcel tracking links, etc.
 

If you are looking for our New Zealand website, you can find us at: www.caninespirit.co.nz

Our Registered address is: 2/11 Pacific Avenue, Sunshine Beach, QLD 4567 (please note though we do not accept returns, exchanges, etc at this address - please see this page for details on exchanges.

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